Privacy Statement & Policy
Effective Date: 12/03/2025
Gattatron Computers (“we,” “us,” or “our”) is committed to complying with Australian and international privacy laws to protect our customers’ privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our products.
1. Information We Collect We collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when placing an order.
- Technical Data: IP address, browser type, and usage data for website analytics and security.
- Communication Data: Any messages, emails, or inquiries sent to us.
2. Use of Information We use your information for:
- Order processing, payment handling, and shipping.
- Customer service and support.
- Website improvements and fraud prevention.
- Legal compliance and obligations.
3. Data Security All customer and payment data is securely processed and encrypted through our payment gateway to offer the highest level of protection possible. The payment gateway adheres to the highest security standards set by Visa and MasterCard. If you use third-party payment processors such as Afterpay, PayPal, or Zip, your personal information will be processed according to their respective privacy policies.
4. Information Sharing We do not sell, trade, or rent customer information to third parties. We may share necessary information with:
- Payment processors for transaction completion.
- Shipping providers (Australia Post) to facilitate delivery and provide tracking updates.
- Legal authorities if required by law or in cases of fraud prevention.
5. Communication & Marketing
- We will use email and SMS notifications to keep you informed about your order status.
- We do not send unsolicited marketing emails unless you have opted into our mailing list.
- You can opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.
6. Cookies & Tracking We use cookies and similar tracking technologies to improve website functionality and user experience. Third-party services such as Google Analytics may also collect and process website usage data. You can adjust your browser settings to disable cookies, but this may affect website functionality.
7. Graphics Card (GPU) Policy
Some listings offer an option to purchase a system without a dedicated graphics card (GPU). If you select the “No GPU” option:
- The graphics card shown in the product images will not be included.
- A temporary display adapter may be installed to allow for initial system setup and boot testing only. This is not capable of gaming or high-performance tasks.
- This option is intended for customers who already have their own GPU or do not require one.
- Systems with CPUs that lack integrated graphics will not function without a proper GPU installed. It is the customer’s responsibility to ensure compatibility.
Gattatron Computers is not liable for performance issues or system inoperability caused by missing or incompatible user-installed GPUs.
8. Privacy Policy Updates We reserve the right to modify this Privacy Policy at any time without prior notice. Updates will be posted on this page.
Return & Refund Policy
Effective Date: 12/03/2025
1. Returns Eligibility
- We offer a 60-day return policy only if the product is faulty due to manufacturing defects or component failure.
- The product must be returned in its original condition, including all accessories and packaged for shipment well.
- Returns will not be accepted for change of mind.
Note: Systems purchased without a GPU that are returned due to lack of display output or performance issues due to the temporary GPU installed will not qualify for a refund unless a separate hardware fault is confirmed.
Please ensure you understand what is and isn’t included before selecting the “No GPU” option.
If you install your own GPU and the computer does not operate property due to an issue with that GPU, the item will not qualify for a refund.
2. Exclusions from Refund & Return Policy Refunds or replacements will not be provided if the issue is caused by:
Eligibility Requirements
- User negligence, including physical damage, liquid damage, or improper handling.
- Software issues, such as viruses, malware, or corrupted operating systems due to user actions.
- Unauthorized modifications, including overclocking, tampering, or hardware modifications.
3. Return Process
- Customers must contact us at gattatroncomputers@gmail.com to initiate a return.
- A return shipping label will be provided for eligible returns.
- Once received, the product will be inspected before issuing a refund or replacement.
4. Refund Policy
- Refunds will only be processed if the return meets our eligibility requirements.
- Refunds will be issued to the original payment method 1-5 business days after the item has been received in our facility.
- We reserve the right to refuse a refund if the product is found to be damaged or misused.
5. Shipping Responsibility
- If the product is deemed faulty upon inspection, return shipping costs will be covered by us.
- If the return is not due to a defect, the customer is responsible for return shipping fees.
6. Policy Updates We reserve the right to update this policy at any time without prior notice.
Terms & Conditions
Effective Date: 12/03/2025
By using our website and purchasing from Gattatron Computers, you agree to the following terms and conditions:
1. General Terms
- Gattatron Computers sells refurbished computers within Australia only.
- All products are tested and verified as functional unless stated otherwise.
- We reserve the right to refuse service to anyone for any reason.
2. Product Condition & Warranty
- All components are in working condition unless otherwise stated but may show signs of previous use.
- Any unauthorized modifications (hardware or software) void any return, refund, or warranty claims.
3. Shipping & Delivery
- Orders are shipped via Australia Post with tracking and insurance.
- Shipping is only available within Australia. We do not offer international shipping.
- Delivery times vary and are subject to Australia Post’s schedule.
- Gattatron Computers is not responsible for delivery delays caused by third parties.
- By agreeing to the Gattatron Computers Terms and Conditions, you also agree to the Australia Post Terms and Conditions and Privacy Statement.
4. Limitation of Liability
- Gattatron Computers is not responsible for data loss, software corruption, or user-caused issues post-purchase.
- Customers are responsible for backing up data before making any modifications to their system.
- We are not liable for any incidental or consequential damages arising from product use.
5. Performance Estimates Disclaimer
- Some product listings may include estimated performance results based on the PC-Builds FPS calculator.
- These results are only for reference purposes and are not guaranteed to reflect real-world gaming performance.
- Factors such as software updates, driver versions, and in-game settings may impact actual performance.
- Gattatron Computers is not liable for discrepancies between estimated and actual system performance.
6. Warranty & Repairs
- If a product is defective, we will assess and attempt to repair or replace it where possible.
- Many products require assessment by the manufacturer before replacements or refunds are provided.
- Troubleshooting assistance is limited and provided at our discretion. Customers may be directed to manufacturer support channels for additional help.
- All repairs done are to be conducted safely i.e with the power disconnected from the system. Gattatron Computers is not liable for any damages or harm conducted during or because of the repair including to the computer or any person / entity conducting the repairs.
7. Amendments to Terms We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
Thank you for reading the Terms and Conditions! Use code T&Cs at checkout for $10 off!
For any inquiries, please contact us at gattatroncomputers@gmail.com.
Cookies
If you create an account on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.